Discord — Usage Tips

Use your COCO AI employee in Discord for developer communities, support servers, and team collaboration.

Basic Usage

Direct Messages

Send any message directly to the bot. No @mention needed in DMs — just open a DM with the bot and start typing.

Server Channels & Threads

@mention the bot in any server channel or thread:

@COCO AI Employee summarize the latest release notes

Best Use Cases

Developer & Community Servers

Deploy in developer or community servers for instant, always-on help:

• Answer setup and troubleshooting questions
• Summarize long discussion threads
• Draft announcements and changelogs on demand

Community Support

In support channels:

• @mention to triage incoming questions
• Translate messages for international members
• Surface docs and answers without leaving Discord

Team Collaboration

Discord works well for distributed teams and side projects:

• Keep project discussions and tasks in dedicated channels
• Use threads to keep busy channels organized
• Share files and snippets for quick analysis

Pro Tips

Smart mode: Enable smart mode in server channels — the bot receives all messages and decides when to respond based on context, without needing @mentions every time.

File & image sharing: Drop images, PDFs, and other files directly in chat. The bot can read, analyze, and respond to attached content.

Reactions: The bot can add emoji reactions to acknowledge and respond to messages.

Threads: The bot supports replying inside threads, keeping conversations organized in busy channels.

Owner: The first person to DM the bot becomes the Owner, who always has full access regardless of access settings.

Troubleshooting

Issue	Solution
Bot offline	Verify the Bot Token is correct and the Message Content Intent is enabled in the Discord Developer Portal
No reply in a server channel	Ensure the bot is invited to the server, has permission to view and send messages in the channel, and is @mentioned
Bot sees empty or no message text	Enable the Message Content Intent in the Bot tab of the Discord Developer Portal
Cannot send DMs to the bot	DMs work without a server invite — open a direct message with the bot and send any message
Want to disconnect	Click the Disconnect button on the Discord card in the employee detail page